Most of the AI conversation I hear in government and large companies is either far too abstract ("AI will transform everything") or far too narrow ("We are piloting a chatbot").
Neither way of thinking is very useful if you are the person trying to figure out where AI can actually improve your work and the service you bring to your clients.
Here are six categories of work that AI does well right now (even Copilot!), with one concrete public-sector example for each. If one of these describes the bottleneck in your processes, you have your answer to "where should we start."