LEAN AGILITY Blog

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Security trays overflowing with shoes, belts, a laptop, phone, and keys pile up at an airport checkpoint while the X-ray scanner behind them sits idle with a 'no bags in queue' message. A sign reads 'New scanner. Same line.

3 min read

Value Stream Mapping - Seeing the Whole Picture

Craig Szelestowski: Oct 20, 2025, 4:45:00 PM

Now that we've learned to define problems clearly and understand what customers truly value (Voice of the Customer), here comes the game changer:...

Lean Yellow Belt Lean Green Belt Exploratory
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A squeegee and bucket rest unused on a windowsill beside a spotless window overlooking a city skyline at golden hour. A sign propped nearby reads 'Nothing to clean.'

3 min read

Voice of the Customer - What Does Value Really Mean?

Craig Szelestowski: Oct 16, 2025, 2:30:00 PM

In the previous article we explored how to craft a strong problem statement. But here's another critical question: how do you know which problems are...

Lean Yellow Belt Lean Green Belt Exploratory
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Two identical dartboards mounted side by side. The left board has a tight cluster of darts in the bullseye, while the right board is completely untouched. A sign below reads 'Bullseye. Wrong board.'

2 min read

What Makes a Good Problem Statement?

Craig Szelestowski: Oct 9, 2025, 6:30:00 AM

Are you solving the right problem? Here's an uncomfortable truth: many improvement projects fail not because of poor execution, but because they...

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