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5 Whys

Five yellow sticky notes cascading diagonally down a wooden desk, each handwritten with 'Why?' in increasingly urgent handwriting, landing on a torn calendar page with 'no shared calendar' scrawled on it.

3 min read

Root Cause Analysis - The 5 Whys Technique

Over a series of previous posts, we've learned to define problems, understand customer value, map processes, identify waste, measure performance and...

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