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Chatbots

Black-and-white retro-style photograph of a robot at a desk, diligently filling out an endless paper form that unrolls off the desk and coils onto the floor. Beside it sits a small, untouched

2 min read

Five Questions to Ask Before You Build a Chatbot

Craig Szelestowski: June 8, 2026

Chatbots are the new shiny object. Many process improvement presentations I’ve sat through lately include a recommendation for a chatbot somewhere....

Lean Green Belt AI & Automation AI Strategy & Investment Chatbots Streamline Before You Digitize Practical AI

Office workers cheerfully feeding gold bars and watches into an industrial shredder at MAX SPEED, under a banner reading

2 min read

Chatbots: Are We Automating What Should be Eliminated?

Craig Szelestowski: May 26, 2026

A team in HR builds a chatbot to walk hiring managers through a 14-field hiring request form. It takes three months and a meaningful chunk of their...

Lean Yellow Belt Lean Green Belt AI & Automation Better Forms & Web Tools Eliminating Waste Chatbots Streamline Before You Digitize Practical AI