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Streamline Before You Digitize

Black-and-white retro-style photograph of a woman lost in a hedge maze, holding a stack of folders with her hand pressed to her forehead in frustration. A robot labeled

2 min read

The AI Investment Trap

Craig Szelestowski: August 10, 2026

Once you build a chatbot for a bad process, something interesting happens. The chatbot develops a constituency. It has a project team, a budget line,...

Black-and-white retro-style photograph of a packed conference room. Rows of seated attendees hold up vintage box cameras, photographing a projection screen at the front showing a shaded pyramid chart divided into ranked tiers. Beside the screen, a chrome robot with a round head, glowing eyes, and an antenna gestures toward the chart from a podium, next to a slide projector on a cart. A chalkboard with graphs is visible on the side wall.

2 min read

The Slide They All Photographed

Craig Szelestowski: August 4, 2026

How do you know which slide is the one people care the most about? Easy - it's the one they take pictures of.

AI & Automation AI Strategy & Investment Lean Leadership Streamline Before You Digitize Strategic Planning Practical AI

Black-and-white retro-style photograph of a robot at a desk, diligently filling out an endless paper form that unrolls off the desk and coils onto the floor. Beside it sits a small, untouched

2 min read

Five Questions to Ask Before You Build a Chatbot

Craig Szelestowski: June 8, 2026

Chatbots are the new shiny object. Many process improvement presentations I’ve sat through lately include a recommendation for a chatbot somewhere....

Lean Green Belt AI & Automation AI Strategy & Investment Chatbots Streamline Before You Digitize Practical AI

Office workers cheerfully feeding gold bars and watches into an industrial shredder at MAX SPEED, under a banner reading

2 min read

Chatbots: Are We Automating What Should be Eliminated?

Craig Szelestowski: May 26, 2026

A team in HR builds a chatbot to walk hiring managers through a 14-field hiring request form. It takes three months and a meaningful chunk of their...

Lean Yellow Belt Lean Green Belt AI & Automation Better Forms & Web Tools Eliminating Waste Chatbots Streamline Before You Digitize Practical AI