2 min read
AI at the Bottleneck vs. AI Everywhere Else
Imagine you’ve been charged with improving the performance of a sluggish granting process that has been backlogged for years. Clients have been...
AI & Automation
2 min read
The AI Investment Trap
Once you build a chatbot for a bad process, something interesting happens. The chatbot develops a constituency. It has a project team, a budget line,...
2 min read
The Slide They All Photographed
How do you know which slide is the one people care the most about? Easy - it's the one they take pictures of.
2 min read
I Built an AI Agent in 10 Minutes. Here's Why That Matters for Process Improvement
Last week I opened up Microsoft 365 Copilot, clicked "Create Agent," and pasted a 10-item checklist for staffing request completeness. Then I tested...
2 min read
Where AI Actually Saves Time in a Lean Six Sigma Project (And Where It Doesn't)
I've been tracking where AI saves time in Lean process improvement projects. Not the marketing claims - the actual hours, on real engagements, with...
2 min read
Five Questions to Ask Before You Build a Chatbot
Chatbots are the new shiny object. Many process improvement presentations I’ve sat through lately include a recommendation for a chatbot somewhere....
2 min read
Chatbots: Are We Automating What Should be Eliminated?
A team in HR builds a chatbot to walk hiring managers through a 14-field hiring request form. It takes three months and a meaningful chunk of their...